Customer Support Channels
A One–Hour Response Time Guarantee
Every single support request you submit to us will be responded to within maximum 60 min. If your ticket or email needs additional assistance from a server administrator, we’ll forward it and leave a comment to inform you that your issue is being examined. If you take advantage of the Optional Admin Services package, all of the tasks included there will be executed at a time that is suitable for you.
A First–Class Customer Care Service
Our technical support team will be at your disposal 24x7x365 should you need assistance working with the Control Panel or with any of the applications that we pre–install on your behalf on the dedicated web hosting server. What is more if you need help tackling all the daily admin tasks on your server, you can have a glimpse at our Optional Admin Services package, which includes data backup storage space, Operating System updates every week, installation and problem troubleshooting procedures, server monitoring and rebooting services, etc.
A User–Friendly Help Section
Each dedicated web hosting plan is equipped with our free Control Panel, which boasts an elaborate knowledge base plus a set of educational video tutorials. Whenever you need help with the Control Panel, just click on the Videos or Help buttons in the upper right corner.