A 99.9% Server Uptime
We’ve built our shared hosting system using stable hardware and strongly modified software. Our sysadmins have installed a customized version of Security–Enhanced Linux on all our web hosting servers in order to guarantee optimal protection and reliability. We have installed a number of anti–DDoS units together with highly efficient firewall programs to make sure our network is invincible and secure.
All shared plans packages offer a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee stays unchanged.
A 99.9% Network Uptime
When you develop your own cloud hosting system, it’s very important to also build your own network infrastructure. That is the reason why we set up a custom–configured internal network in each one of our datacenters. Relying on top–drawer Juniper switches and routers, our internal network allows for flabbergastingly fast data transfer rates and is completely redundant.
In this way, you will take advantage of a 99.9% network uptime in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe and in our datacenter in Australia, irrespective of which hosting package you have selected.
A 30–Day Money–Back Guarantee
Just like with any other service, if it’s your hard–earned cash at stake, you can’t feel truly secure. This is exactly why, with all our cloud hosting packages our company offers a 30–day money–back guarantee. In case you do not feel pleased with our hosting service or in case you have to use a bit more robust web hosting solution, like a VPS hosting plans or a dedicated web hosting plans – you’ll receive a full refund, with no hidden fees or return charges.
24/7 Technical Support
We have meticulously picked each individual member of our 24x7 support team to ensure that we can offer the very best support service you can possibly get. Each one of our techs has several years of experience working with hosting accounts behind his back, therefore they know what they are doing. And they’re at your disposal 24/7 – you can call them at any time and they will respond back to you as fast as possible.
Their average support ticket response time is under twenty minutes, whereas with other web hosting distributors you need to wait around for days. And we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be responded to within one hour.