In case you have ever had a shared hosting account in the past or you have dealt with any other kind of online service, you probably know from your own experience that for certain things it's better to consult with a live person on the telephone than to exchange tickets or e-mail messages. In order to find out more about a service before you decide to buy it or when something small-scale needs to be made, for instance, it is really much easier and faster to get it done in real time. When you have the option to seek the advice of representatives by phone, it is also very likely that you are working with a real web hosting supplier, not a reseller. The level of support that you'll get on the telephone varies between different suppliers - from very general matters to professional tech support. Usually most providers supply pre-sales assistance and 1st level telephone support, while more complex technical matters are resolved via electronic mail and / or tickets.
Phone Support in Shared Hosting
In case you decide to take advantage of one of our shared plans, you will be able to get in touch with our customer support crew over the telephone for 14 hrs every day. We can help you select the ideal plan for your web sites as we believe that it is better to discuss this kind of matters with a live person. If you already have an account, we are able to help you with all sales/billing questions as well as general issues, even with some technical matters that do not need too much time or escalation to a system administrator because it will be more convenient to open a ticket for time-consuming matters so as to have the entire communication in a single place. We now have phone numbers in the United States, the United Kingdom and Australia, so you can call the one you prefer and talk with one of our representatives.