In case you have ever had a shared hosting account in the past or you have dealt with any other kind of online service, you probably know from your own experience that for certain things it's better to consult with a live person on the telephone than to exchange tickets or e-mail messages. In order to find out more about a service before you decide to buy it or when something small-scale needs to be made, for instance, it is really much easier and faster to get it done in real time. When you have the option to seek the advice of representatives by phone, it is also very likely that you are working with a real web hosting supplier, not a reseller. The level of support that you'll get on the telephone varies between different suppliers - from very general matters to professional tech support. Usually most providers supply pre-sales assistance and 1st level telephone support, while more complex technical matters are resolved via electronic mail and / or tickets.