Should you ever experience a problem with your site and be incapable of handling it, ask the web hosting provider’s help desk support team to assist you to get the website back online. A timely solution would be the most favorable scenario, but lots of companies answer within 24 hours or even more, particularly if you are dealing with a hosting reseller. Even if the problem can be quickly fixed, your website may not work satisfactorily or may not be available whatsoever for a longer period, so you may lose potential customers since it’s very unlikely that anyone would enthusiastically go back to an inoperative website. Because of this, you ought to make sure not only that you can get in touch with your hosting company, but also that they can reply and help you in a timely manner. If a software application update doesn’t proceed as planned or you erase something by mistake, for instance, the website should be fixed swiftly so as to prevent lengthened unreachability.
One-Hour Response Guarantee in Shared Hosting
In case you’re using any of our shared plans and you have a query or chance upon a certain complication, you can touch base with us 24/7/365 by opening a trouble ticket or by writing an email and we’ll make certain that you get a reply in less than 1 hour. In case the issue can be sorted out, we’ll do it before we get back to you, whereas in case there’s something that you have to do on your end, we will give you all the needed info – what settings to check, what possible solutions to try, and so on. Normally, you’ll receive a response within maximum 30 minutes, which goes to say that waiting for hours and hours or even for more than 1 day to get support is something unthinkable. Our 1-hour reply guarantee is valid for any question that you might have – technical, general or billing.