A live chat is one of the methods of communication provided by some website hosting providers as part of their support services. Depending on the supplier, the chat can be used for billing, pre-sales and/or technical support. This way of contact is quicker compared to a support ticket and it makes it much less likely to misunderstand or misspell a word compared to a phone call with a representative. Furthermore, when the problem that you experience requires some time to be reviewed and resolved, you'll be able to do something else at the same time instead of just waiting, as you would have to do when you call. Also, you can employ a live chat assistance service without spending a dime as long as you have world wide web access even when your website hosting provider is situated in a different country and they don't have a local phone number that you can call.
Live Chat Support in Shared Hosting
As we acknowledge the fact that a lot of troubles are quickly resolved if you talk to a live person, we provide a live chat service for all of our potential and active clients. The chat is available every single day and our customer care representatives will help you with a wide range of questions and troubles. In case you are not our customer yet, you'll be able to find out more about our shared hosting
plans and the website hosting environment in general so as to make sure that your sites will function effectively on our servers. In case you already have an account and you have some questions or you experience any troubles with any of our solutions, you will be able to get in touch with us through our live chat and we can provide the needed info or assist you to troubleshoot the issue. You'll have to open a trouble ticket for some issues that need more time or the help of a sysadmin, still for a lot of basic issues you will get help right away.