A ticketing system is the most widely used medium of correspondence that hosting companies offer to their clients. It is most often part of the billing account and is the best way to solve a problem that takes some time to examine or that needs to be forwarded to a system administrator. Thus, all responses supplied by either party will be stored in the same place in the event that someone else wants to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which implies that you will need to log in and out of at least two accounts to complete a certain operation or to touch base with the hosting company’s help desk support team. If you’d like to administer several domain names and each one is hosted in a different account, you’ll have to use even more accounts simultaneously. It might also take substantial time for the provider to process your ticket request.
Integrated Ticketing System in Shared Hosting
The ticketing system that we’re using for our shared plans isn’t separate from the hosting account. It’s an indivisible part of our fully featured Hepsia hosting Control Panel and you will be able to visit it at any given moment with only several clicks, without the need to log out of your web hosting account. The ticketing system offers a quick-search field, which will help you track the status of any trouble ticket that you’ve already posted, if required. Furthermore, you can see knowledge base articles that belong to different problem categories, which you can select, so you can learn how to tackle a specific problem even before you post a ticket. The response time is no more than sixty minutes, so you can obtain timely assistance at any particular moment and in case our help desk staff advises you to do something inside your account, you can do it immediately without needing to log out of the Control Panel.