The client support that you can receive from your shared hosting company is very important, no matter if you have pre-sales questions and you aren't a customer yet, or you have a technical issue with an active account. Prompt and clear information about a question or an issue can save you lots of time and efforts, not mentioning that this can often be a sign that you are ordering from a genuine web hosting provider not from a reseller. When you buy a hosting account through a company that does not own its servers and it cannot access them right away, it is likely that you will wait for a day or two in order to receive a response to any kind of query, therefore your sites may remain offline for a long time. In comparison, a supplier which offers numerous options for communication and has a tech support crew available any time can assist you right away and help you minimize or fully avoid any kind of downtime and possible losses.
24/7 Customer Support in Shared Hosting
Our shared plans include 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our solutions before you make a purchase or you're an existing customer and you have any question or some issue, you will be able to contact us anytime, including weekends and holidays. We have a number of channels to get in touch with us - several telephone lines worldwide for your convenience as well as live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more complex issues or any issues which require extra time to analyze and resolve. In contrast to various other website hosting providers, our trouble tickets have a guaranteed maximum reply time of just one hour, thus no matter what the issue is, it'll be resolved timely and you won't waste days so as to have something fixed.